ms. mitsuko iwasaki

　　3-16-6-804, higashisuna

　　koto-ku

　　tokyo, 136-0074

　　dear ms. iwasaki,

　　upon your arrival, our agent failed to locate your reservation. we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. the reservation for you and ms. hinako muto were made early november, and never been d. we understand that you may requested the king size room but actually we could not satisfy your

　　may the year of the rabbit bring you joy and prosperity.

　　yours sincerely,