发布时间:2021-07-08 来源:简历模板
英语简历是用人单位了解客服专员外企求职者的第一扇窗口。下面是范文大全小编整理的客服专员的英语简历范文,以供大家阅读。
CUSTOMER SERVICE REPRESENTATIVE(Sales)
Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.
SUMMARY OF QUALIFICATIONS
Demonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.
Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.
Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.
Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.
Exceptional communication/interpersonal and organizational skills.
EXPERIENCE
1989-Present OXBRIDGE,INC.
Interface with merchandising personnel,at all levels,and provide technical information on company products and services.
Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications.
Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.
Coordinate delivery schedules and monitor delivery personnel.
Organize promotional demonstration activities for home and Hew York marketing office.
Respond to and resolve customer complaints.
Manage office operations and produce correspondence.
Control stock and conduct purchasing procedures.
Assist sales department in establishing client base/sales territories.
EDUCATION
1993-Present PROPHET JUNIOR COLLEGE
Associate Degree Program
Computer Operations Program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.
Notice
Background summary accentuates candidates acquired professional skills and impressive track record.
Listing relevant courses adds weight to candidates educational credentials.
姓 名:www.fwdq.com
性 别:男
出生年月: 1987.01.22
居住地:北京
毕业院校:西京大学
专业:经济管理
E-mail:www.fwdq.com
工作经历:
公 司:鼎力资源有限公司 20xx.6-20xx.11
担任职位 :客服组长
职 责:
1、负责带领客服团队达到既定目标,培训客服成员;
2、负责为客服团队建立 KPI,监控服务水准;
3 、负责确保客户订单的准确性,包括订单在系统的输入和修改;
4、负责监控订单进展情况,与生产与物料计划员控制库存情况,和订单的生产周期;
5 、负责协助仓库和物流部,以确保及时出货;
6 、负责维护客户资料,进行定期的客户满意度调查;
7 、负责根据客户提供的需求预测,与各部门根据生产能力,进行物料的准备;
8 、负责协助处理投诉。
自我评价:
本人毕业于工商管理专业,长期的客户服务工作中,本人也以出色的沟通技巧、专业的服务及高效解决问题的能力赢得客户赞赏。个性活泼开朗,具备出色的沟通协作能力及问题解决能力,能够同时有效管理多个任务、项目。组织纪律性强,能够一丝不苟地跟进工作进程直到达成目标。
姓 名: 性别:
婚姻状况: 民族:
户 籍: 年龄:
现所在地: 身高:
联系电话:
电子邮箱:
求职意向
希望岗位:客服专员/助理/网络客服/投诉专员
工作年限:5 职称:无职称
求职类型:全职 可到职日期:随时
工作经历
xx年3月—xx年7月 xx网上商店,担任网络客服,主要工作是:为客户解决问题,做帐
在校经历
20xx年—20xx年 系学生会实践部干事 策划敬老院活动,各活动的物资借用
20xx年—20xx年 系学生会体育部部长 组织策划学院新生杯篮球赛、校运会等有益身心活动,组织协调能力、策划及团队合作能力得到提升。
刻育背景
毕业院校:xx大学
最高学历:大专
毕业日期:20xx-07
专业:房地产经营与评估
炯能:熟练掌握Excel,CAD等软件
语言能力
英语水平:良好
国语水平:优秀
粤语水平:优秀
详细个人自传
本人性格开朗易于与人沟通交流,有较强的耐性和责任心。助人为乐,真诚待人;憨厚执著,沉稳上进。在学习方面,善于思考、虚心向学。
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